Case Study: First Bank improves security and speeds password management with HID Global DigitalPersona

First Bank - Customer Case Study

First Bank, a community bank with over 80 branches, needed a solution to meet the strict login requirements for its hosted core banking system. Their employees were burdened by frequent complex password changes, which wasted time and hampered productivity. To address this, the bank turned to vendor HID Global for its DigitalPersona authentication software and U.are.U fingerprint readers.

HID Global implemented a biometric authentication solution that allowed employees to log in with a fingerprint scan. This centralized system from HID Global dramatically reduced password change times from over 15 minutes to just 15 seconds and significantly decreased help desk calls for password resets. The result was improved security, enhanced employee productivity, and the ability for staff to seamlessly access any workstation to better serve customers.

First Bank

Kevin DiLoreto

Assistant Vice President and I.T. Business Analyst