Case Study: Fazoli’s streamlines POS access and reduces shrinkage with HID Global biometrics

Fazoli’s - Customer Case Study

Fazoli's, a quick-service Italian restaurant chain, was struggling with an insecure, PIN-based point of sale system that led to employee timeclock fraud, inaccurate labor scheduling, and significant shrinkage from unauthorized transactions. To address these challenges, Fazoli's chose to implement HID Global's DigitalPersona Fingerprint Readers as part of a broader POS modernization project to secure access and hold employees accountable.

The HID Global biometric solution provided a secure and intuitive authentication method that was quickly rolled out. The results included a swift return on investment, with a payback period measured in weeks. Fazoli's achieved more efficient use of payroll dollars, improved customer service levels from reliable staffing, and a reduction in loss from unauthorized access. HID Global's technology provided the consistency and security needed across their widespread locations.

Fazoli’s

Wayne Pederson

Vice President