Case Study: US Financial Institution achieves a safer, streamlined visitor experience with HID Global WorkforceID Visitor Manager

Embracing Change and Supporting the Covid-19 Return-to-Work Transition With WorkforceID Visitor Manager

A medium-sized US Financial Institution faced major visitor-management challenges, relying on pen-and-paper logbooks and pre-loaded access cards that created inefficiency, weak data collection, and security risks. During Covid-19, walk-in visits, long lobby wait times, and the need for health screening and capacity control made the situation even harder. HID Global’s WorkforceID Visitor Manager was selected to replace the fragmented process with a more secure, modern visitor solution.

HID Global implemented WorkforceID Visitor Manager as a cloud-based, unified portal for pre-registration, self-service check-in, health screening, notifications, and reporting, with integration to Microsoft Outlook and PACS. The result was a dramatic reduction in check-in time, a smoother lobby experience with far less manual work, and better control over visitor access. The institution also gained real-time and automated reporting for stronger visibility, security, and contact tracing.