Case Study: AutoNation achieves a single source of truth for supplier data and a supplier self-service portal with HICX

AutoNation - Customer Case Study

AutoNation, America’s largest automotive retailer with 270 franchises and 14 accounts-payable/ERP systems, needed to consolidate and govern supplier data while preserving local buying flexibility under a center-led procurement model. To solve data redundancy, poor data quality, and the inability to get a holistic view of suppliers and spend, AutoNation engaged HICX and its platform (master data governance and supplier portal).

HICX implemented a single source of truth with integrations to feed consistent supplier data into all 14 ERPs, plus a supplier self-service portal and phased onboarding of legacy suppliers. The HICX solution automated workflows, standardized processes and improved real-time reporting and governance—cutting the burden on the support desk that previously handled about 4,000 supplier inquiries a month and enabling better supplier negotiations and visibility.

AutoNation

Jacy Bassett

Manager, supplier resource department