Case Study: Senior Whole Health reduces member risk escalations with HHAeXchange Care Insights

How Senior Whole Health of New York Uses HHAeXchange to Prevent Member Risk Escalations with Early Detection Technology

Senior Whole Health of New York, a managed long-term care plan, was struggling with the timeliness and inconsistency of its manual process for monitoring members. Their previous method of monthly touch calls often missed critical health changes and social determinants of health factors, leading to unidentified risks. They partnered with vendor HHAeXchange to address this challenge using their Care Insights solution.

HHAeXchange implemented Care Insights to provide daily, real-time feedback from caregivers, replacing the infrequent manual calls. The solution used customized cohorts and alert workflows to triage risks effectively. This resulted in significantly improved visibility, with a monthly average of 150 alerts from roughly 3,350 observations, meaning 4% of observations required follow-up and helped prevent costly adverse events.

Senior Whole Health

Simone Godette

Director of Quality