Case Study: Countrywide Home Care boosts billing efficiency by 90% with HHAeXchange

How Countrywide Home Care Improved Billing and Payroll Efficiency by 90% with HHAeXchange

Countrywide Home Care, a Philadelphia-based homecare agency, faced significant inefficiency in its billing and payroll processes, which consumed 24 staff hours per week. This manual, spreadsheet-based system hindered administrative tasks and threatened to impede the agency's growth. To address this, they turned to the HHAeXchange homecare management software for a solution.

By implementing HHAeXchange, Countrywide Home Care streamlined its operations, reducing the time spent on billing and payroll by 90%, from 24 hours to just 2 hours per week. This efficiency gain, equated to the work of multiple full-time staff, freed up resources to focus on growth, enabling the agency to expand from 60 to over 350 clients. The HHAeXchange platform also provided valuable business insights and reporting tools that helped identify and resolve issues quickly, further driving the agency's successful expansion.

Countrywide Home Care

Katerina Kovalenko

General Manager