Case Study: BPOLabs triples screening capacity with HeyMilo AI

How HeyMilo Transformed Operations for a Leading BPO Company

BPOLabs Solutions, a Colombia-based BPO company, struggled with the unsustainable manual screening process required for their high-volume hiring of customer service roles. To address this operational burden, they turned to HeyMilo and its AI Voice Interview product to automate initial candidate screenings.

By implementing HeyMilo's AI interviewer, BPOLabs tripled its screening capacity without hiring additional recruiters. The solution allowed them to complete 475 interviews, saving over $12,000 in screening costs and condensing 30 days of work into just a few days. HeyMilo's technology also provided a judgment-free environment for candidates, leading to more genuine conversations and higher-quality hires.

BPOLabs

Ana Maria Reina

Sr. Recruiter