Case Study: BPOLabs Triples Screening Capacity with HeyMilo AI

BPOLabs triples screening capacity with HeyMilo AI

BPOLabs Solutions, a Colombia-based BPO company, faced the challenge of managing high-volume hiring for customer service roles with a manual screening process that was unsustainable for their recruitment team. To lighten this operational burden, they turned to HeyMilo AI and implemented its AI Voice Interview service for candidate screening.

The solution from HeyMilo AI transformed their hiring process by automating initial interviews. This allowed BPOLabs to triple its screening capacity, conduct 475 interviews, and save over $12,000 in screening costs. The AI environment also produced more genuine candidate responses, leading to higher quality hires and enabling the recruitment team to focus on connecting with top candidates.

BPOLabs