Case Study: ReadiVet improves veterinary care communication with Heymarket business texting

How ReadiVet is Disrupting Veterinary Care Through Tech and Texting

ReadiVet is a fast-growing, mobile veterinary care company serving pets in customers’ homes. As it expanded, it needed a better way to communicate quickly and seamlessly with pet owners, route messages to the right team member, manage after-hours expectations, and share detailed care instructions—all while scaling efficiently. To support this customer-centric model, ReadiVet turned to Heymarket for business texting.

With Heymarket, ReadiVet implemented auto-replies for after-hours messages, assignments to route conversations, private comments for internal collaboration, and templates for repeatable post-visit instructions. The result has been faster responses, improved team efficiency, and a more convenient experience for clients. ReadiVet now sends 10,000–12,000 texts per month and says Heymarket is a critical, easy-to-use tool that helps them scale as they grow.

ReadiVet

Landon Lawson

Chief Executive Officer