Case Study: Door-Mart Garage Doors speeds up customer communication and boosts reviews with Heymarket

How Door-Mart Garage Doors Connects with Customers and Leads Faster Using Business SMS

Door-Mart Garage Doors, a California home services company, needed a faster way to manage customer communication, lead follow-up, and review requests. With messages split across two shared phones, the team struggled with duplicate replies, limited conversation history, and slow responses that caused leads to book elsewhere. They also found email review requests had low response rates, leaving their online reputation skewed by a few unhappy customers.

Heymarket provided Door-Mart with a business SMS platform that centralized calls, texts, notes, and CRM history in one place, plus SMS templates, automated review-request campaigns, and a Callingly integration for instant lead response. As a result, Door-Mart improved customer service, increased positive reviews to 98% of their online reviews, raised ratings from about 2.5 stars to 3.5–5 stars, and connected with more leads faster. Heymarket also helped them reduce time spent in customers’ homes and improve safety during Covid.

Door-Mart Garage Doors

Joshua Simington

Administrator