Case Study: Budget Dumpster improves customer satisfaction with Heymarket

How Budget Dumpster improved satisfaction with Heymarket’s Salesforce SMS integration

Budget Dumpster, a dumpster rental company serving more than 4,000 U.S. cities, needed a better way to manage high-volume customer communication as they scaled. Their team lived in Salesforce, but their previous SMS tool, Zipwhip, couldn’t support the automation, personalized phone numbers, and shared inbox functionality they needed for sales and customer service.

Budget Dumpster switched to Heymarket’s Salesforce SMS integration to centralize texting in Salesforce, automate follow-ups with Flows and templates, and manage inbound/outbound conversations through shared inboxes and individual 10-digit numbers. With Heymarket, they reduced average call hold time by 13 seconds year over year, cut call abandon rate by 1.3%, and improved NPS by 3 points over the last year.

Budget Dumpster

Gabe Angelini

Sr. Director of Operations and Information Systems