Case Study: Gidder achieves higher customer satisfaction and scalable, cost‑predictable messaging with Heymarket

Gidder - Customer Case Study

Gidder is an on-demand personal errand service in Atlanta that connects busy suburban households with vetted service providers called Go Gidders. Before adopting Heymarket, Gidder struggled with a previous texting platform that limited team and admin structure, obscured message history, and used a complex per-user/per-message pricing model that made costs unpredictable.

Heymarket provided a shared inbox and mobile-friendly texting with real-time admin visibility and reusable message templates for Go Gidders, plus a consistent monthly fee per inbox. As a result, Gidder scaled communications without extra per-user or per-message charges, increased Go Gidder engagement, improved customer support visibility, and earned higher customer review ratings thanks to smoother, more reliable text-based interactions.

Gidder