Case Study: Plate achieves 10% revenue growth with Acto

How Plate prevents churn and increases sales by 10%

Plate, a medium-sized office supplies company, faced the challenge of customers leaving unnoticed due to increased online ordering and a lack of direct contact. Their sales team struggled to identify which clients were at risk of canceling or needed to reorder, relying on cumbersome and outdated self-made Excel lists. They often only discovered problems after sales had already plummeted.

The vendor Acto implemented its lean solution, which required minimal implementation effort. The platform provided the sales team with daily priorities on which customers to contact and why, directly in tools like Outlook. This approach saved 1.5 hours per day in manual analysis, reduced time between orders by 35%, and increased revenue by 10% among the pilot team. Customers contacted via Acto purchased an average of 2.1 more products.

Plate

Marco Bender

Head of Internal Sales Department