Case Study: Wisconsin Public Service achieves faster power restoration and streamlined dispatch with Hexagon's Safety, Infrastructure & Geospatial Division

Wisconsin Public Services Improves Utility Restoration Using Outage Management System

Wisconsin Public Services, which serves more than 400,000 electric and 300,000 natural gas customers in northeastern Wisconsin, faced frequent weather-driven outages and relied on paper trouble orders and heavy radio traffic between dispatchers and field crews. To restore power faster and give crews higher-quality, instant information, Wisconsin Public Services turned to Hexagon's Safety, Infrastructure & Geospatial Division for an outage management and mobile solution.

Hexagon's Safety, Infrastructure & Geospatial Division implemented an outage management system with a mobile component that gives field crews the same interactive map view as dispatchers—showing outage location, probable cause and nearest crews instantly. The change eliminated paper processes, slashed radio traffic, freed dispatchers to handle other tasks (including gas service during storms), enabled smarter, faster crew dispatching, and produced measurably faster power restorations for WPS’s large customer base.

Wisconsin Public Services

Jeff Weller

Line Electrician