Case Study: South Tyrol Civil Protection Agency achieves rapid, coordinated emergency response with Hexagon's Safety, Infrastructure & Geospatial Division CAD solution

South Tyrol Civil Protection Agency Improves Incident Response with Computer-Aided Dispatch

The South Tyrol Civil Protection Agency, serving the Autonomous Province of Bolzano in Italy’s Alpine region, faced the challenge of coordinating fast, reliable emergency response for residents and tourists across a complex, multilingual, multi-agency landscape. To meet strict 10‑minute arrival targets and handle high call volumes, the agency partnered with Hexagon's Safety, Infrastructure & Geospatial Division to deploy computer-aided dispatch (CAD) software in its Regional Emergency Call Center.

Hexagon's Safety, Infrastructure & Geospatial Division implemented an integrated CAD command-and-control platform (later upgraded with Frequentis to an IP-based, virtualized, bilingual system) that lets dispatchers rapidly locate incidents, activate pre-defined response plans, and exchange incident data with partner centers. The solution centralizes dispatch from eight seats, coordinates hundreds of units (including 140 professional firefighters, 306 voluntary brigades and 55 mountain rescue squads), processes roughly 130,000 calls and 66,000 incidents annually at the Civil Protection Agency, and helped standardize decision-making, reduce hardware and operating costs, and ensure continuous availability while meeting response-time targets.

South Tyrol Civil Protection Agency

Markus Rauch

Deputy Director of the Department of Civil Protection