Case Study: South Tyrol Civil Protection Agency achieves rapid, coordinated alpine emergency response with Hexagon's Safety, Infrastructure & Geospatial Division's CAD solution

South Tyrol Civil Protection Agency Improves Incident Response with Computer-Aided Dispatch

The South Tyrol Civil Protection Agency, which serves the Autonomous Province of Bolzano in the Alps, needed a fast, flawlessly coordinated emergency response system to protect residents and tourists across a challenging mountainous region. To meet this need the agency deployed computer-aided dispatch (CAD) software from Hexagon's Safety, Infrastructure & Geospatial Division to centralize dispatch and streamline multi-agency coordination.

Hexagon's Safety, Infrastructure & Geospatial Division implemented an integrated command-and-control solution so eight dispatcher seats now handle about 130,000 calls and 66,000 incidents per year, enabling responders to meet the province’s 10-minute arrival target. The CAD system quickly locates incidents, alerts nearest suitable units according to predefined plans, exchanges data with partner dispatch centers, and—after an IP-based upgrade with Hexagon and Frequentis—runs bilingually on a virtual, redundant platform, reducing hardware costs, improving efficiency, and ensuring continuous availability.

South Tyrol Civil Protection Agency

Markus Rauch

Deputy Director of the Department of Civil Protection