Case Study: São Paulo Traffic Engineering Company achieves faster incident response and real-time traffic management with Hexagon's Safety, Infrastructure & Geospatial Division

São Paulo Traffic Engineering Company - Customer Case Study

São Paulo Traffic Engineering Company (CET) manages traffic for Brazil’s largest city and faced growing strain—more than 13,000 daily incidents versus an in-house dispatch that could only register 1,200, with no map-based visibility and slow reporting. To modernize its operations center, CET deployed Hexagon’s computer-aided dispatch (CAD) system from Hexagon's Safety, Infrastructure & Geospatial Division.

Hexagon's Safety, Infrastructure & Geospatial Division implemented a real-time, georeferenced dispatch platform with map visualization, web access for 15 CET facilities, and integration with legacy systems, enabling automated workflows and geospatial analysis. The solution cut traffic-light repair times from hours to minutes, gave dispatchers live field visibility, improved reporting and planning, and unlocked data-driven incident management across São Paulo.