Case Study: Piaseczno City and Commune Office achieves unified smart-city incident management and faster response times with Hexagon’s Safety, Infrastructure & Geospatial Division (HxGN OnCall Dispatch)

Piaseczno City and Commune Office - Customer Case Study

Piaseczno City and Commune Office, the municipal authority for a Warsaw suburb of more than 80,000 residents, faced fragmented processes for handling incident reports coming from residents, departments and growing IoT sources (parking, flood sensors, video, etc.). A longtime Hexagon customer that already used Hexagon geospatial software and Mobile Alert, Piaseczno chose Hexagon's Safety, Infrastructure & Geospatial Division to standardize incident management and adopt a computer-aided dispatch solution (HxGN OnCall Dispatch) to unify response workflows.

Hexagon's Safety, Infrastructure & Geospatial Division implemented HxGN OnCall Dispatch in the municipal dispatch center and integrated telephone, email, Mobile Alert, sensors and video into a single operational view with geocoded mapping and intelligent dictionaries. The system enabled faster, more accurate dispatching, consolidated nearby reports, let residents track incidents online, and provided leaders with KPIs and statistics for performance monitoring — improving coordination across police, fire, roads and utilities and helping reduce response times while leveraging data from the city’s 130 sensors.

Piaseczno City and Commune Office

Tomasz Pawlak

Manager of Innovation and Smart City Solutions