Case Study: PDAM Banjarmasih achieves integrated water facility management and $400K+ annual profit with Hexagon's Safety, Infrastructure & Geospatial Division

PDAM Banjarmasih Implements Water Utility GIS for Facility Management

PDAM Banjarmasih, the water utility serving more than 600,000 residents in Banjarmasin, faced disconnected billing, customer and ERP systems, inaccurate financials, and a need for reliable asset and maintenance management across treatment plants and pipelines. To address these challenges PDAM Banjarmasih engaged Hexagon's Safety, Infrastructure & Geospatial Division, using Hexagon’s advanced GIS technology and an integrated water facility management solution.

Working with partner PT. Geoinfo Teknologi (GeoInfo), Hexagon's Safety, Infrastructure & Geospatial Division delivered an open-architecture enterprise system that consolidated billing, customer information, ERP and asset management into a single real-time database. The solution eliminated data redundancies and inaccuracies, improved financial standings, enabled daily asset analysis and maintenance, and is expected to generate more than US$400,000 in annual profit while positioning PDAM Banjarmasih to scale a cloud-based system to ~400 Indonesian utilities.

PDAM Banjarmasih