Case Study: Office of Unified Communications achieves extended incident management for first responders with Hexagon's Safety, Infrastructure & Geospatial Division

Office of Unified Communications Leverages Multi-Agency Dispatch

The Office of Unified Communications, which runs Washington, D.C.’s Unified Communications Center for police, fire and EMS, faced fragmented mobile tools that were not integrated with its CAD system and required separate logins and multiple wireless bills. Already a long-time user of Hexagon’s computer-aided dispatch (CAD) software, the Office of Unified Communications turned to Hexagon's Safety, Infrastructure & Geospatial Division for an enterprise mobile solution that would deliver a single-login, map-based mobile dispatch with AVL and routing for first responders.

Hexagon's Safety, Infrastructure & Geospatial Division implemented a mobile dispatch solution tightly integrated with CAD, deployed first to fire and EMS vehicles and being rolled out to MPD, with around-the-clock installation and training. The solution gave dispatchers and field units the same intelligent map, improved situational awareness with District spatial data, consolidated communications and billing, and enabled the District to manage spikes in demand (nearly 10,000 inauguration-related calls) while reducing radio traffic and increasing field officer productivity.

Office of Unified Communications

James Callahan

CAD Manager