Case Study: Marin County Sheriff’s Office achieves seamless, consolidated multi-agency dispatching with Hexagon's Safety, Infrastructure & Geospatial Division

Marin County Sheriff’s Office Upgrades Computer-Aided Dispatch System for Multi-Agency Support

Marin County Sheriff’s Office, which operates the county’s primary PSAP serving multiple police, fire and medical agencies, outgrew a 25-year CAD system and needed a modern, multi-agency dispatch solution with mapping, mobile data and interfaces to several third‑party records management systems. To meet those needs they selected Hexagon's Safety, Infrastructure & Geospatial Division and its industry-leading CAD system along with an in-vehicle mobile dispatch application.

Hexagon's Safety, Infrastructure & Geospatial Division implemented the CAD platform, mobile field app and multiple RMS interfaces, enabling consolidated operations (including onboarding Central Marin Police Authority while it kept its existing RMS), improved call and unit pinpointing on the CAD map, and provided more searchable data points for Next Generation 911 and person-level tracking. The vendor also resolved a mapping-vendor issue quickly to ensure an uninterrupted cutover, and the department has since contracted Hexagon to evolve the system further.

Marin County Sheriff’s Office

Lee Ann Magoski

Communications Manager