Case Study: Isle of Man Government achieves first tri-service Emergency Services Joint Control Room in the British Isles with Hexagon's Safety, Infrastructure & Geospatial Division

Isle of Man Establishes First Joint Control Room in British Isles

The Isle of Man Government’s Department of Home Affairs Communications Division needed to modernize and consolidate emergency dispatch across ambulance, fire and rescue, and police services, which had operated from three separate control rooms with different systems. To create a single Emergency Services Joint Control Room (ESJCR) and support multi-agency working, they selected Hexagon's Safety, Infrastructure & Geospatial Division’s computer-aided dispatch (CAD) system as the project’s core solution.

Hexagon's Safety, Infrastructure & Geospatial Division configured its CAD to provide a single graphical interface for multi-skilled operators, integrate with Tetra radio, fire-station hardware and Priority Dispatch ProQA triage, and recommend appropriate resources; staff underwent extensive cross-agency training and the ESJCR went live in April 2004. The system has been upgraded twice, runs with 3–5 staff per shift, handles up to 35,000 calls per month and more than 2,500 incidents, and has delivered operational efficiencies (buildings, overhead and energy) while enabling sustained, integrated emergency response.

Isle of Man Government

Jane Quayle

Head of Department of Home Affairs Communications Division