Case Study: Grand Ducal Police achieves faster, integrated incident response nationwide with Hexagon's Safety, Infrastructure & Geospatial Division

Grand Ducal Police - Customer Case Study

The Grand Ducal Police, Luxembourg’s national force of about 2,400 officers and civilian staff, needed to replace its self-developed computer-aided dispatch (CAD) to deliver modern incident management features—enhanced GIS, call-taking and radio integration—backed by continuous vendor support and a formal SLA/ITIL framework. After auditing several options, the agency selected Hexagon's Safety, Infrastructure & Geospatial Division and its industry-leading CAD system to meet those requirements.

Hexagon's Safety, Infrastructure & Geospatial Division implemented its CAD at the National Intervention Centre, integrating GIS, radio/status tracking, call-taking and the SMS113 chat/SMS app, and providing ongoing SLA-backed support and upgrades. The solution creates and distributes incidents when residents dial 113, delivers real-time data to officers en route, monitors interventions through closure, and feeds official reporting—improving countrywide incident management, speeding responses, and ensuring continuous vendor-driven development and support.

Grand Ducal Police

Vito De Michele

Project Manager Operations Control System