Case Study: U.S. Coast Guard Investigative Service achieves faster case approvals and streamlined records management with Hexagon's Safety, Infrastructure & Geospatial Division

Enterprise Records Management System Improves Coast Guard Efficiency

The U.S. Coast Guard Investigative Service (CGIS), the Coast Guard’s primary maritime investigative arm, faced an inefficient, paper-based records workflow: agents emailed password‑protected reports to headquarters, specialists re‑entered limited data into a database, and analysts had to manually mine hardcopy files. To modernize investigations and reporting, CGIS contracted Hexagon's Safety, Infrastructure & Geospatial Division to deliver a web‑based enterprise records management system (RMS) that would replace paper files, reduce redundant data entry, and support field reporting.

Hexagon's Safety, Infrastructure & Geospatial Division configured, installed and certified the enterprise RMS—providing tablet‑friendly access, disconnected field reporting, relational databases, and built‑in business intelligence dashboards—so agents can share cases and mine data in real time. The deployment eliminated duplicate data entry and costly errors, sped case inception‑to‑approval from up to three days to less than one business day, improved investigative link‑analysis and pattern detection, and delivered a cost‑effective, scalable solution that enhances CGIS efficiency and oversight.

U.S. Coast Guard Investigative Service