Case Study: Calgary 911 achieves improved public safety and reduced costs with Hexagon's Safety, Infrastructure & Geospatial Division

Consolidation Improves Public Safety & Reduces Costs

Calgary 911, one of Canada’s largest public safety communications centres with 330 emergency communications officers handling more than 1 million emergency and non-emergency calls a year, needed to consolidate call-taking and dispatch across multiple agencies and jurisdictions and achieve interoperable data sharing with partner systems. To meet that challenge they partnered with Hexagon's Safety, Infrastructure & Geospatial Division, deploying Hexagon’s computer-aided dispatch (CAD) system along with in-vehicle and handheld mobile applications and an integration platform.

Hexagon's Safety, Infrastructure & Geospatial Division implemented a unified CAD, mobile field apps, and a CAD-to-CAD integration layer to enable rapid, affordable interfaces with partner agencies (including Alberta Health Services). The solution streamlined critical information flow to first responders, expanded services to additional departments, and delivered measurable ROI by producing timelier, better-informed emergency responses while cutting costs through “one system to maintain, one support model, and one set of licensing costs.”

Calgary 911

Doug Odney

Acting Commander