Case Study: Companhia de Electricidade de Macau (CEM) achieves faster outage restoration and real‑time outage visibility with Hexagon's Safety, Infrastructure & Geospatial Division

Companhia de Electricidade de Macau Partners with Hexagon for Integrated Outage Management Solution

Companhia de Electricidade de Macau (CEM), the exclusive electricity concessionaire in Macau serving more than 210,000 customers, struggled with slow, manual outage handling for high- and medium-voltage incidents: its trouble call system required daily GIS/SAP integration and could not rapidly provide the number or locations of affected customers, delaying information to stakeholders and emergency services. Seeking an integrated, real-time solution, CEM selected an outage management system and mobile workforce management solution from Hexagon's Safety, Infrastructure & Geospatial Division.

Hexagon's Safety, Infrastructure & Geospatial Division, implemented by Hexagon’s Hong Kong Professional Services team, delivered a single, modular platform that integrates GIS, SAP/IS‑U and SCADA (managing over 1,100 substations and 5,000 SCADA signals), provides a common operating map for dispatchers and crews, and supports high-availability data replication. The system enables automatic SMS notifications, web outage reports, faster dispatch and field coordination, reduced restoration times, improved productivity and more timely stakeholder communications—demonstrable operational gains driven by Hexagon’s integrated solution.

Companhia de Electricidade de Macau (CEM)

Calvin Ho

Systems Dispatch Centre