Case Study: BWI Airport achieves integrated safety and enhanced emergency response with Hexagon's Safety, Infrastructure & Geospatial Division

BWI Airport Deploys Integrated Security and Response Solution

BWI Airport, operated by the Maryland Aviation Administration, manages more than 21 million passengers and over 70,000 annual calls for service through its Consolidated Dispatch Center (CDC). To improve emergency response, multi‑agency coordination, and situational awareness across a complex campus with existing systems (including seven NEC phone switches), BWI engaged Hexagon's Safety, Infrastructure & Geospatial Division to deploy a computer‑aided dispatch (CAD)‑based integrated public safety and security platform (with MicroAutomation’s Next Generation 911 and SALI integration).

Hexagon's Safety, Infrastructure & Geospatial Division delivered a fully integrated command-and-control solution—combining CAD, AVL, mobile data, enhanced 911 with instant recall, video/sensor monitoring, fire alarm and station alerting, and telephony integration—which now lets the CDC monitor and respond to several thousand campus alarms and efficiently handle incoming emergency calls. The deployment improved dispatcher and responder situational awareness and responsiveness, enabled integration with the airport’s seven NEC switches, supports statewide interoperability goals, and earned BWI two Government Security News awards for airport security and physical security information management.

BWI Airport

Paul J. Wiedefeld

Chief Executive Officer