Case Study: South Australia Police achieves faster, life‑saving emergency response with Hexagon's Safety, Infrastructure & Geospatial Division's Advanced Mobile Location (AML)

Automatic emergency caller location saves valuable time in South Australia

South Australia Police, which depends on the state’s SACAD computer-aided dispatch system, faced a growing problem: roughly 78% of emergency calls came from mobile devices but existing Push MoLI technology could only place callers to within several hundred meters and was often unavailable in remote areas. To improve speed and accuracy locating Triple Zero callers, SACAD enlisted Hexagon's Safety, Infrastructure & Geospatial Division to deploy advanced mobile location (AML) services integrated with its CAD workflows.

Hexagon's Safety, Infrastructure & Geospatial Division implemented AML so smartphones automatically provide location estimates to SACAD, delivering accuracy to about 5 meters outdoors (25 meters indoors) and integrating seamlessly with minimal training. Deployed in December 2020 as one of Australia’s first AML rollouts, the solution streamlined call-taking, sped dispatch, reduced risk of harm, and—within days of activation—helped save two kayakers in a remote offshore location, demonstrating clear life‑saving impact.

South Australia Police

Vincent Tarzia

Police Minister