Case Study: Alberta Health Services achieves unified, real-time business intelligence and 10x reporting productivity with Hexagon's Safety, Infrastructure & Geospatial Division

Alberta Health Services Transforms Data into Business Intelligence

Alberta Health Services (AHS), Canada’s largest provincewide health system serving more than 4 million people with 5,600 EMS professionals and over 500,000 emergency/transfer calls annually, faced fractured, inconsistent EMS data across disparate systems that made accurate reporting and decision‑making nearly impossible. To solve this, AHS turned to Hexagon's Safety, Infrastructure & Geospatial Division, building on its existing computer‑aided dispatch (CAD) deployment and adopting Hexagon’s business intelligence solution to create a single, standardized data repository.

Hexagon’s solution unified CAD data, applied consistent definitions, and provided standard filters and reporting rules so staff can run 150–200 daily reports and model operational changes quickly. The vendor’s business intelligence platform made the EMS performance team “10 times more productive,” standardized how the 36 event counts are measured, and drove measurable improvements such as a 50% reduction in chute times in one area—while enabling real‑time, transparent reporting to government and the public.

Alberta Health Services

Darrel Anderson

EMS Senior Performance Strategist