Case Study: Uttar Pradesh Police achieves faster, more transparent emergency response with Hexagon

Uttar Pradesh Police Manage India’s Largest Response System with Integrated Public Safety Solution

The Uttar Pradesh Police, India's largest police force, faced a significant challenge in providing standardized emergency response across its vast state. With disparate, district-level systems and minimal computer-aided dispatch (CAD) coverage, citizens received inconsistent levels of service. To address this, they partnered with Hexagon, selecting its industry-leading CAD solution as the core of a new, comprehensive state-wide system called UP 100.

Hexagon implemented a centralized, bilingual CAD system to manage all emergency communications. This solution enabled the Uttar Pradesh Police to drastically improve its response times and operational transparency. The results were a measurable success: daily call volume skyrocketed from 3,500 to 100,000, while targeted response times of 15 minutes in urban areas and 20 minutes in rural areas were consistently achieved, effectively revolutionizing public safety for over 220 million citizens.

Uttar Pradesh Police

Anil Agarwal

Additional Director General of Police