Case Study: ESB Networks enhances utility GIS and network safety with Hexagon

Utility GIS Meets Infrastructure, Customer Needs for Ireland’s Electricity Distribution System

ESB Networks, the operator of Ireland's electricity distribution system, faced a significant challenge as its 25-year-old, unsupported geographic information system (GIS) posed risks to its operations, field crew safety, and service to over 2 million customers. To mitigate this risk and future-proof its business, ESB Networks contracted with vendor Hexagon to implement a new, advanced utility GIS solution.

Hexagon worked for three years to deploy its enterprise GIS, which was integrated with ESB's corporate IT infrastructure and a custom electricity data model. The solution provided approximately 1,000 users with three simultaneous network views and was seamlessly integrated with twelve third-party data sources and an outage management system. The results included improved operational efficiency, enhanced safety for field crews, and a strong technological foundation that supported new business ventures like high-speed broadband delivery.

ESB Networks

Derek Hynes

Operations Manager