Case Study: U.S. Coast Guard Investigative Service streamlines investigations with Hexagon records management

U.S. Coast Guard Aids Investigations with Records Management Solution from Hexago

The U.S. Coast Guard Investigative Service (CGIS) faced significant inefficiencies due to a cumbersome, paper-based records management process that created information bottlenecks and made data analysis extremely time-consuming. To enhance productivity and gain better insights from its investigative data, CGIS contracted with Hexagon to implement its enterprise records management system (RMS).

By deploying Hexagon’s web-based RMS, CGIS eliminated redundant data entry and streamlined its entire case management workflow. The solution provided a secure, tablet-friendly platform for agents to file reports from the field and delivered key metrics via custom dashboards. As a result, Hexagon’s technology dramatically improved efficiency, reducing the case approval process from three days to less than one and enabling powerful data analysis to proactively identify criminal patterns.

U.S. Coast Guard Investigative Service