Case Study: Thames Water achieves consistent shift handover with Hexagon’s j5 Operations Management Solutions

Thames Water Achieves Consistent and Accountable Shift Handover with j5 Implementation

Thames Water, the UK's largest water and wastewater services company, faced challenges with inefficiency and organizational risk due to its reliance on inconsistent, time-consuming tools like spreadsheets and paper forms for its shift handover process. To standardize operations and improve data visibility, the company commissioned an electronic logbook project and selected the j5 Operations Management Solutions from vendor Hexagon to address these needs.

Hexagon implemented its j5 suite, including j5 Logbook and j5 Shift Handover, to create a structured system for logging information and managing escalations. The solution provided Thames Water with a consistent and accountable shift handover tool, leading to quicker resolution of emerging risks, improved water quality with a reduction in negative events, and readily available data to support asset investment decisions and demonstrate regulatory compliance.

Thames Water

Ant Tyler

Systems Operations Compliance Manager