Case Study: Tenaga Nasional Berhad improves workforce productivity and asset performance with Hexagon Geospatial Mobile Field Force Automation

Tenaga Nasional Berhad (TNB) - Customer Case Study

Tenaga Nasional Berhad (TNB), a major power utility in Malaysia, faced challenges with its mobile field workforce management system. While it used separate systems for outage management, asset tracking, and geospatial routing, these systems operated in silos. This prevented TNB from performing meaningful analytics on outage incidents and asset lifecycle histories, keeping the company in a reactive mode. To become more proactive and unlock data-driven insights, TNB partnered with vendor Hexagon, seeking to integrate its geospatial and asset management data.

Hexagon, through its partner Antaragrafik, implemented a solution using its GeoMedia WebMap and M.App Enterprise software. This integrated the existing asset management database with the GIS, creating a map-centric dashboard that provides powerful analytics and historical querying capabilities. The solution from Hexagon empowered TNB to proactively manage outages, improve workforce planning, and make better management decisions, ultimately helping to maximize asset performance, improve workforce productivity, and reduce costs.

Tenaga Nasional Berhad (TNB)

Hazlinamuliati Abd Hamid

Head of Project Delivery - Operational Technology