Case Study: Piaseczno City and Commune Office improves smart city incident response with Hexagon HxGN OnCall Dispatch

Piaseczno City and Commune Office implements HxGN OnCall Dispatch to manage city’s day-to-day operations

The Piaseczno City and Commune Office, a longtime Hexagon customer, needed a comprehensive solution to manage disparate incident reporting processes and a growing number of data sources for its smart city initiatives. The city sought to increase efficiency and coordination between its various public safety agencies and municipal departments.

Hexagon implemented its HxGN OnCall Dispatch system to serve as the central nucleus for incident management. The solution integrated data from calls, emails, mobile apps, and IoT sensors, providing a unified operational view that improved information flow and coordination. This allowed Piaseczno to reduce response times, send resources more effectively based on location and availability, and increase the safety and quality of services provided to residents.

Piaseczno City and Commune Office

Tomasz Pawlak

Manager of Innovation and Smart City Solutions