Case Study: Office of Unified Communications improves first responder coordination with Hexagon Mobile Dispatch

Hexagon Mobile Dispatch Extends Incident Management to District’s First Responders

The Office of Unified Communications, the public safety answering point for Washington, D.C., was challenged by legacy mobile applications that were not integrated with its Hexagon computer-aided dispatch (CAD) system. This resulted in inefficient multiple logins, high costs, and limited functionality for first responders who lacked access to the same intelligent mapping and dispatch tools used in the command center.

Hexagon implemented its seamlessly integrated mobile dispatch solution, beginning with fire and emergency medical vehicles. The results included increased field officer productivity, reduced radio traffic, and greater situational awareness. The Hexagon solution proved critical during high-volume events, successfully managing nearly 10,000 calls during a presidential inauguration and reducing response times. Officers provided positive feedback on the improved communication and shared operational picture.

Office of Unified Communications

James Callahan

OUC CAD Manager