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Case Study: El Paso County achieves scalable emergency dispatch interoperability with Hexagon CAD
A Hexagon Case Study
El Paso County safeguards public with scalable dispatch capabilities
El Paso County faced the challenge of ensuring interoperability between its 39 disparate public safety agencies, which was critical due to the region's isolated location. The county needed a shared computer-aided dispatch (CAD) system to replace inefficient practices and support coordinated emergency response. They turned to vendor Hexagon for its CAD solution to address this need.
Hexagon implemented a countywide CAD system that provided a unified platform for sharing incident information and creating situational awareness across all agencies. The solution proved its critical value during a major domestic terrorism incident, where the system seamlessly scaled to handle a surge in call volume without any technical changes. The implementation by Hexagon has enabled seamless collaboration between local, state, and federal organizations during major events.
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El Paso County
Scott Calderwood
Director