Case Study: Edmonton Fire Rescue Services speeds emergency routing with Hexagon

Edmonton Fire Rescue Services speeds emergency routing with municipal GIS data

Edmonton Fire Rescue Services (EFRS), a fire and rescue service provider, faced the challenge of improving the speed and accuracy of its emergency dispatch and routing. As a longtime customer of Hexagon's Safety & Infrastructure division, EFRS needed to integrate municipal spatial data into its computer-aided dispatch (CAD) system to optimize workflows and enable interoperability with other public safety organizations.

Hexagon implemented a CAD upgrade for EFRS featuring interoperability tools that integrated data from the city's GIS database. This solution enabled a common operational map view with Alberta Health Services and a "Quick Accept" process that dispatches units faster. According to an EFRS deputy chief, Hexagon's solution shortened response times by at least 30 seconds, helping crews get on scene faster.

Edmonton Fire Rescue Services

Graeme Hubbick

Edmonton Deputy Fire Chief