Case Study: E-Comm speeds emergency response and improves multi-agency coordination with Hexagon

E-Comm Uses Hexagon Software to Speed Response & Promote Multi-Agency Coordination

Emergency Communications for Southwest British Columbia (E-Comm) required a new computer-aided dispatch (CAD) system to support its growing operations and multi-agency coordination. The emergency call center, which handles over a million 911 calls annually, faced challenges with its outdated system in managing larger fleets, integrating with third parties, and reducing response times. They turned to Hexagon's Safety & Infrastructure division for a modern solution.

Hexagon implemented a highly configurable and scalable CAD system that provided E-Comm with comprehensive dispatch capabilities, including mobile and web options. The solution featured intelligent mapping, a fully redundant database for continuity, and seamless interoperability with third-party systems. This equipped E-Comm to efficiently onboard new public safety agencies, significantly improving communication and customer service. The partnership with Hexagon opened up new opportunities for E-Comm to expand its geographic coverage and serve a growing population.

Emergency Communications for Southwest British Columbia

Glenn Miller

IT Director