Case Study: CESC Limited reduces outages and power loss with Hexagon GIS

CESC Ltd. Uses GIS for Better Utility Network Planning and Operations Management

CESC Limited, a power utility serving the megacity of Kolkata, faced the challenge of managing an exponentially growing and complex distribution network to ensure reliable power. They partnered with vendor Hexagon to implement its utility GIS and network management software to improve network planning, streamline operations, and reduce power loss.

The solution from Hexagon provided a detailed geospatial foundation for asset mapping and network operations, which was integrated with other IT systems. This enabled faster outage response, improved fault identification, and better monitoring for power theft. The measurable results included cutting power loss levels nearly in half from 23% to 12%, reducing average response times from four hours to less than one hour, and significantly increasing customer satisfaction.

CESC Limited

Debashis Roy

Vice President of IT