Case Study: Alberta Health Services improves EMS reporting and decision-making with Hexagon business intelligence

Alberta Health Services transforms data into business intelligence

Alberta Health Services (AHS), Canada's largest integrated health system, faced a significant challenge with its emergency medical services (EMS) data. This data was trapped in disparate systems with inconsistent definitions, making accurate reporting nearly impossible and hindering strategic decision-making. To address this, AHS turned to its existing vendor, Hexagon, implementing its business intelligence solution to unify and standardize its complex data.

The solution from Hexagon integrated all data into a single repository with standardized rules, which dramatically improved reporting capabilities and data accessibility. This made AHS's department 10 times more productive and enabled the distribution of 200 daily reports. The measurable impacts included a 50% reduction in chute times in one area and, most importantly, provided a trusted "source of truth" that empowered management to make confident, data-driven decisions to improve EMS performance.

Alberta Health Services

Darrel Anderson

EMS Senior Performance Strategist