Case Study: Supabase protects $300K+ in revenue and resolves tickets 92% faster with Hex

Supabase protects $300K+ in revenue and resolves tickets 92% faster with Hex

Supabase, an open-source backend platform, faced a challenge with its fragmented analytics tools, which were unintuitive and unable to keep up with the company's hyper growth. This led to cumbersome manual processes and a reluctance to use data across teams. They needed a single, flexible platform from a vendor like Hex to consolidate information and adapt to diverse workflows.

The solution was implementing Hex as a primary analytics and workflow platform. Using Hex's capabilities for SQL, Python, and data apps, Supabase built a billing command center, a fraud alerting system, and a churn prediction engine. The results were significant: a 92% faster ticket resolution time, over $300,000 in fraudulent transactions prevented, and a churn dashboard built in 30 hours instead of 4 months. Hex enabled Supabase to orchestrate critical workflows and protect revenue efficiently.

Supabase