Case Study: Unum Group streamlines customer engagement and automates 160,000 emails with Hewlett Packard Enterprise

Unum Streamlines Its Customer Engagement

Unum Group, a Fortune 300 insurer serving 20 million individuals and 175,000 businesses, needed to elevate content and production standards for complex benefit and insurance communications while reducing manual effort and ensuring regulatory clarity. After researching CCM options, Unum selected Hewlett Packard Enterprise’s HP Exstream to standardize and modernize its customer communications across multiple channels and business units.

Hewlett Packard Enterprise implemented HP Exstream as a multichannel CCM platform used across all three Unum companies, automating document creation, enabling self-service and integrating print and email workflows. The solution automated the generation of 160,000 emails that were previously created manually—cutting creation time from three–six minutes to seconds—delivering substantial time savings, strong ROI and a single, scalable document‑generation platform for Unum Group.

Unum Group

Rex Price

Director, Document Management Center of Excellence