Case Study: Tattelecom achieves improved service quality and proactive incident management with Hewlett Packard Enterprise HPE IT Service Management

Tattelecom Deploys New Quality Management System

Tattelecom, the leading fixed and mobile operator in the Republic of Tatarstan, faced rapid growth (network devices rose from ~2,000 to 25,000) and needed to improve Quality of Service, increase IT staff productivity and reduce operating expenses to differentiate in a competitive market. To address this, Tattelecom selected Hewlett Packard Enterprise and its HPE IT Service Management suite to build a QoS management infrastructure covering the full service route.

Hewlett Packard Enterprise implemented NNMi, OMi, BSM, Service Manager, Universal CMDB and related HPE tools (with partner ABAK-2000) to create a service resource model, automate workflows and correlate events for proactive incident management. The solution automated routine processes, shortened incident-resolution times, identified root causes before subscribers were affected, and fed business analytics (incidents, avg resolution time, requests per employee) into management reporting — notably detecting and resolving issues during the 27th World Summer Universiade with no organiser complaints — while helping Tattelecom reduce churn and lower OPEX.

Tattelecom

Rail Fatkhullin

Director, IT