Case Study: SWS Computersysteme AG achieves faster, more reliable 24x7 support and time savings with Hewlett Packard Enterprise (HPE) remote monitoring

SWS Computersysteme Uses Remote Management to Deliver Faster Support

SWS Computersysteme AG, an HPE partner serving mainly small and medium-sized businesses, faced the challenge of delivering consistently high levels of support across many customers with varying IT skills. To provide 24x7 monitoring and proactive alerts, SWS adopted Hewlett Packard Enterprise solutions including HPE Insight Online, HPE Insight Control and HPE Insight Remote Support v7, and leveraged HPE Proactive Care to improve visibility and service responsiveness.

Hewlett Packard Enterprise implemented remote monitoring and configuration management across more than 20 customers (364 devices), automatically opening support cases and supplying hardware configuration and warranty details via the HPE Support Center. The HPE tools cut SWS’s support calls from about 30 to 10 per month, typically accelerate problem resolution by one day, improve reliability by detecting impending hardware failure, and save time for both customer administrators and SWS staff.

SWS Computersysteme AG

Armin Kerl

Senior Consultant