Case Study: Sun Life Financial achieves improved business continuity and 75% faster user onboarding with Hewlett Packard Enterprise's HP Service Manager

Sun Life Financial improves business continuity with out of the box HP Service Manager solution

Sun Life Financial, a leading international financial services organization, needed to improve global business continuity and IT efficiency by standardizing IT service management, meeting regulatory and audit requirements, simplifying access controls, and speeding onboarding for a 20,000-employee workforce while avoiding prohibitive upgrade costs. They engaged Hewlett Packard Enterprise to deliver an out-of-the-box ITSM solution using HP Service Manager and HP Universal Discovery.

Hewlett Packard Enterprise implemented HP Service Manager (all modules) on a foundation of HP Universal Discovery, with HP Software Professional Services and Best Shore support, to deploy an ITIL‑compliant, standardized ITSM suite. The solution increased business continuity, improved audit results and regulatory support, reduced new-user onboarding time by 75% (from one day to one hour), collapsed more than 5,000 permission roles to 10, cut IT administration effort and costs, enabled proactive discovery and resolution, and provided executive reporting and a scalable, forward-compatible platform.

Sun Life Financial

Craig McLaughlin

Account Manager