Case Study: NEC Australia boosts staff productivity and cuts network costs with Hewlett Packard Enterprise

NEC Australia Simplifies Network Management to Raise Staff Productivity

NEC Australia, a leading ICT provider serving almost 5,000 customers nationwide, needed to simplify management of its customers’ communications networks, improve staff productivity and meet strict service‑level agreements. To address this, NEC Australia partnered with Hewlett Packard Enterprise and initially deployed HPE Network Automation (later expanding to additional HPE network and monitoring products) to automate, standardize and simplify network operations.

Hewlett Packard Enterprise implemented an integrated HPE solution—HPE Network Automation plus HPE Network Node Manager, HPE Performance Insight, HPE Operations Manager, HPE Application Performance Manager and HPE BSM Dashboard—using automated monitoring agents and real‑time visibility to speed incident resolution and automate lifecycle tasks. The HPE deployment cut network password‑change time by 95% (from one week to two hours), delivered ROI in six months, reduced mean‑time‑to‑repair and downtime, enabled monitoring of 70% more elements without adding staff, and produced labor savings (including $20,000 per year from customization), boosting customer satisfaction and supporting NEC Australia’s growth.

NEC Australia

Cameron Craig

Network Operations Centres and TAC Manager