Case Study: National Water Company achieves streamlined IT service delivery and governance with Hewlett Packard Enterprise

National Water Company Protects Saudi Water Resources

The National Water Company of Saudi Arabia needed to improve IT service management and governance for IT projects to meet audit and compliance obligations, support growth, and enhance the end‑user experience. After researching the market, the organization chose Hewlett Packard Enterprise products — including HPE Service Manager, HPE Application Performance Management, HPE Application Lifecycle Management and HPE Project and Portfolio Management — to create a consolidated, ITIL‑aligned ITSM environment.

Hewlett Packard Enterprise implemented a v3‑compliant, fully integrated ITSM platform with a single service desk, CMDB, help‑desk modules, self‑service knowledge tools and integrated APM/ALM/PPM capabilities. The solution sped up response and problem‑resolution times, improved SLA management and KPI tracking, aligned IT to business priorities, accelerated time‑to‑market and helped deliver projects on time and on budget, with user surveys reporting high end‑user satisfaction.

National Water Company

Hakem Al Sagri

Technical Support Senior Manager