Case Study: Large Global Financial Institution achieves 95% server automation and 80% fewer incidents with Hewlett Packard Enterprise Solution Management Services

Large Global Financial Institution - Customer Case Study

Large Global Financial Institution engaged Hewlett Packard Enterprise Solution Management Services (SMS) to streamline and manage its Data Center Tools support for a ~15,000‑server environment. The customer sought to improve automation, compliance and security while freeing internal IT to focus on strategic, customer‑facing services.

Hewlett Packard Enterprise deployed an SMS production support team (offsite staff plus onsite service manager) to operate Micro Focus‑based tools and manage server automation, initially covering ~5,000 servers. The engagement raised patching automation from ~75% to over 95%, cut incidents by 80%, improved provisioning success by 32%, delivered payback after ~4,000 servers and enabled planned consolidation from 15,000 to ~10,000 servers, increasing IT productivity and reducing risk.