Case Study: Kaiser Permanente achieves 24x7 reliable application access and projected 70% reduction in production-impacting defects with Hewlett Packard Enterprise

Kaiser Permanente - Customer Case Study

Kaiser Permanente, one of America’s leading health care providers serving about 9.6 million members, faced the consumerization of healthcare and the need for 24x7, fast-response reliability across web, mobile and telephone channels. To ensure clinical and customer-facing applications perform flawlessly and to reduce DevOps risk from code changes, Kaiser Permanente partnered with Hewlett Packard Enterprise, deploying HP Business Service Manager, HP Business Process Management, HP SiteScope, HP Diagnostics, HP LoadRunner, HP Real User Monitoring and HP Professional Services to build an Infrastructure Assurance (IA) service that tests applications and end-user experience before go‑live.

Hewlett Packard Enterprise implemented the IA solution and processes, using synthetic transaction robots to monitor critical applications across 700 geographically dispersed buildings at five‑minute intervals and using production environments to benchmark and blueprint application behavior across the lifecycle. The approach detected degradations before user impact, produced real‑world performance baselines, and is projected to cut production‑impacting defects by 70% over two years; it also delivered an estimated $4.9 million in savings over three years on a $2 million investment while ensuring reliable, 24x7 access for providers and patients.

Kaiser Permanente

Ian Dodd

Director